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Creating an Online Account for Claimants | NC Unemployment

Welcome to the Division of Employment Securities website for

Before you can apply for unemployment insurance, you need to create a username and password. To get started, click on the “Sign Up” button. Follow the steps to create your username and password. Make sure you have an active email account. After you have created your information, you will receive an alert to activate your account via the email address you provided during the sign-up process. Access your email to activate your account.

Once your account is activated, you will be directed to the claimant registration page. Here, you can file for unemployment and access other services. If you need assistance navigating the new unemployment insurance benefits computer system, we have instructional videos available on the DES Website.

To file a claimant appeal in North Carolina Unemployment, you can follow these steps:

1. Understand the Reason for Denial: Carefully review the letter of determination you received from the North Carolina Division of Employment Security (DES) explaining the reason for denying your unemployment benefits. Make sure you have a clear understanding of the issue before proceeding with the appeal process.

2. Prepare Required Documentation: Gather any relevant documents, such as pay stubs, termination letters, or any other evidence that supports your claim for unemployment benefits. Having these documents ready will help you present a strong case during the appeal process.

3. Contact the DES: Reach out to the DES to inform them of your intent to file an appeal. You can do this by calling their customer call center at 1-888-737-0259. They will guide you through the next steps and provide you with detailed instructions on how to proceed.

4. File an Appeal Form: Obtain an appeal form from the DES website or by contacting their customer call center. Fill out the form completely, providing accurate and detailed information about your case. Make sure to attach any supporting documents you gathered earlier.

5. Submit Your Appeal: Mail or fax the completed appeal form to the DES. The contact information will be provided on the appeal form itself or in the instructions provided. Make sure to keep a copy of the appeal form and any supporting documents for your records.

6. Await a Hearing Date: After submitting your appeal, you will receive a notice acknowledging the receipt of your appeal form. The DES will schedule a hearing for your case, and you will be notified of the date, time, and location.

7. Prepare for the Hearing: Before the hearing, review your case file and familiarize yourself with all the relevant information. This will help you present your case effectively during the hearing. Consider seeking legal advice or assistance if you believe it will be beneficial to your case.

8. Attend the Hearing: Attend the scheduled hearing on the specified date, time, and location. Present your case to the Appeals Tribunal, which will consist of an administrative law judge. Be prepared to provide any necessary testimony and answer questions related to your unemployment claim.

9. Wait for the Tribunal Decision: Following the hearing, the Appeals Tribunal will review the evidence presented and issue a decision. The decision will be mailed to you, typically within a few weeks after the hearing. If you disagree with the decision, you may have further appeal options, such as appealing to the North Carolina Industrial Commission.

It’s important to remember that the specific process and requirements for filing an appeal may vary. It is recommended to carefully review the instructions provided by the DES and seek legal advice if needed to ensure you correctly follow the appeal process in North Carolina.

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