The following steps outline how to file a new unemployment insurance claim and submit dynamic fact-finding information. Follow these instructions to successfully file your claim:
Step 1: Account Setup
To begin, visit the Division of Employment Security website at des NC gov. Click on the “Sign Up” button to create your account. Once you’ve set up your username and password, you’ll receive an email with further instructions. Open the email and click on the provided hyperlink to activate your account. This will redirect you to the claimant registration page.
Step 2: Registration and Claim Filing
On the registration page, you’ll need to enter various information, including your contact details and demographic information. Once you’ve filled in all the required fields, proceed to the customer menu page. This page offers different options such as filing a new claim, weekly certification, or completing a fact-finding. Click on the “File a New Unemployment Claim” link.
Step 3: Review Before Proceeding
On the “Before You Begin” page, take the time to carefully read the provided information. Once you’ve familiarized yourself with it, click “Next” to move forward.
Step 4: Eligibility and Employment History
Answer the eligibility and employment history questions on the subsequent page. Ensure that you answer each question truthfully and accurately.
Step 5: Dynamic Fact-Finding (Separation Information)
Next, you’ll be prompted to provide separation information through the dynamic fact-finding process. Click on the provided hyperlink to provide any additional information required. Make sure to answer all the questions thoroughly.
Step 6: Summary and Confirmation
After completing all the questions, you’ll reach a summary page where you can review and edit your responses if necessary. Once you’re satisfied, scroll to the bottom of the page and click “Next.” You’ll then be directed to an acknowledgement page—click to acknowledge and continue.
Step 7: Separation Fact-Finding
On the separation fact-finding page, you’ll need to check the provided link for any additional information required. Follow the instructions and provide all the necessary details.
Step 8: Confirmation
Upon completing the fact-finding, you’ll receive a confirmation page with a unique confirmation number. You also have the option to print the confirmation or return to the home page.
For more instructional resources on navigating the new unemployment insurance benefits computer system, visit the DES Website.