In this tutorial, you will learn how to create an account for a claimant who has already filed a claim with the Virginia Employment Commission or claimants accessing their claim information using the Gov2Go website.
So, let’s get started!
Creating an Account
To create an account, click on “sign up” and enter your social security number.
Then, enter your name exactly as it was provided when filing past claims with the Virginia Employment Commission. This ensures that all your existing information will be correctly available in the system.
Next, enter a unique username and select a strong password. Your password should be at least 8 characters long and a combination of alphabetical letters, upper and lower case letters, special characters, and numbers. Once you’ve entered your password, select and answer three security questions, and remember these answers for future password changes.
Finally, read and accept the user agreement policy by selecting the checkbox. Click on “continue” to proceed.
To add an additional layer of security, a verification code will be sent to either your email address or cell phone number.
If you provided a cell phone number or email address, it will be displayed on the screen. Complete the verification process by entering the code.
If you haven’t provided a cell phone number or email address, you’ll need to contact the customer contact center at 1-866-832-2363 to complete your registration.
Logging into the System
After completing the account creation process, you will be taken to the claimant self-service login page. Enter your username and password to log in. A verification code will be sent to your email or cell phone to ensure a secure login.
Managing Your Account
Once logged in, you will see all your existing information displayed on the personal information, address, and demographic screens. If needed, you can update any of these details. The customer menu provides various actions you can perform in the system, such as providing additional information for held benefits or filing an appeal.
The claimant home page serves as a dashboard, providing a consolidated view of all your details. You can view details of your existing claim, provide additional information, and access various sections to manage your profile, view documents, calculate benefit amounts, file appeals, and more.
We hope this article has been helpful in guiding you through the account creation process and managing your claim information. Thank you for reading!